Richemont Luxury Group
Director European E-Commerce Sales & Operations, Client Relations, Anti-Fraud & Payment
2019 – 2025 · Amsterdam
Led a 240+ FTE team managing end-to-end e-commerce operations, digital sales, anti-fraud and client relations for 12 luxury brands across 26 European countries. Held P&L responsibility for a €150M e-commerce business, driving 30–250% revenue growth annually. Transformed the client relations centre into a commercial e-boutique channel. Directed digital strategy & execution, omnichannel sales, CRM, and operational performance. Executed 100+ projects across people, technology and process improvement.